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Frequently Asked Questions
What are your delivery times?
We guarantee same day delivery. Our Delivery time as shown in the Website. If you place an order before resetting our timer, you will get your order within 1 to 2 hours.
How long will it take for my order to be delivered?
We guarantee same day delivery. Most of our deliveries will be arrived on your address within 1 to 2 hours
Can I arrange a specific delivery time?
Unfortunately, we do not provide custom delivery times.
How do I get a receipt or invoice for my online purchase?
Your receipts are available on your email address which is used to login.
What happens if I'm not home for delivery?
Please inform us as early as possible we will arrange accordingly.
Do I need to create an account to order online?
Yes. Creating an account with your basic information allows you to place an order, review your past orders, and reorder from past orders. You can browse our site without creating an account, but you will be prompted to create an account before you checkout
Is there a minimum order amount?
Yes. Most of our orders require a minimum order amount. In some locations you can order less than the minimum order amount, but there will be a shipping charge based on your location.
Can I change or cancel my order?
Yes. You can cancel an order anytime before delivery time resets. Please contact through whatsapp number given in the website to make any changes
Can I track my order?
Unfortunately, currently we don’t have any tracking system. Most of our orders will be delivered within 1 to 2 hours. If you have any urgent requirements, you can contact us through whatsapp. We will arrange accordingly.
Are the products the same as I would find in my local store?
Yes. We will deliver what exactly mentioned in our website. Our team will inform you if we dont have any products in stocks and we give you options to replace.
Do you have the same prices and promotions as my local store?
Yes, we do have lots of promotions. You can always check on our website what are the latest promotions available.
How does delivery work?
Our friendly and professional delivery teammates will call you and advise that they will be arriving shortly to ensure someone will be home to accept the delivery. They will bring your order to your door and review it with you to make sure you are satisfied
What are the delivery fees?
Our Delivery options available on the website. Most of our products are eligible for free delivery.
Do you deliver in my area?
All of our delivery options are available on our website. You will be able to see delivery options after entering the delivery address.
What if weather conditions are unsafe for delivery?
The safety of our delivery personnel and the public is paramount to us. We ask that you please ensure your walkways are cleared of any snow and ice. Our delivery staff is instructed to exercise caution when driving through inclement weather and other road hazards, which may result in delays. If your delivery will be delayed due to hazardous driving conditions, we will call or email you as soon as possible on that day to let you know.
Do you deliver to apartments? offices? restaurants? cottages?
Absolutely, Please provide the necessary details for our delivery teammate to successfully deliver the order to you. For example, street number, Apartment number, room number and buzzer code.
Our delivery vehicles are not equipped to handle some roads. If we cannot safely manoeuvre the delivery vehicle to your door, our delivery teammate will call you to make other arrangements.